Meta (Instagram & Facebook) Troubleshooting

If you use the integration with Meta but are unable to add the button to Instagram or Facebook, have accidentally removed the button, or want to start again for any other reason, you can find the steps below. 

Disclaimer: these steps are correct as of 30 October 2026; Meta and Mozrest may have made changes in the meantime.

Important: do not click deactivate connection within RestoManager itself.

Deactivate Meta connection:

1. Navigate to https://business.facebook.com/
2. Go to settings (cog in the bottom left)
3. Choose "Integrations" -> "connected apps"
4. Choose "Mozrest"
5. Choose "Remove"
   

Remove the Reserve button on Facebook

1. Choose the three dots.
2. Choose action button.

3. Choose delete button and select the reserve button.
    

   

Reconnect

1. Choose the three dots
2. Choose add action button
3. Select "try it"
4. Choose "reserve"
5. Choose Mozrest
6. Follow the steps on screen.

Troubleshooting:

• Check whether 2FA is enabled: https://www.facebook.com/help/148233965247823
• Check whether the user is the owner of the Facebook page. Keep in mind that full rights to the Facebook page alone are not sufficient. The user also needs a linked Instagram account. Having all rights as sole owner on Facebook is therefore not enough!
• It’s possible that one user created the Facebook page and has all rights there, while another user has full rights and ownership in Meta. In that case, the connection will not work.
• It is possible to activate Reserve with Meta for Facebook without Instagram, but not to connect only Instagram without Facebook.
• If the connection was successful but the button isn’t visible, it’s possible that too many action buttons have already been added: